Evans Cycles Workmanship Guarantee

COVID-19 UPDATE

While many of our stores remain closed, and while we are experiencing high demand on our operating workshops, we are extending our workmanship guarantee.
If you would like to claim for work completed on your bike and our Workmanship Guarantee expired after Tuesday 24th March 2020 - you will have an additional 30 days after the lock down is lifted to bring your bike to one of our stores - with receipt for the original work.
Click here for further information on the measures we are taking around Covid-19.

We pride ourselves on doing a good job when you bring your bike in to be serviced.

We are the only bike shop (as far as we know) with our own full-time workshop training team and in-house training facility. We have also developed our own OFQUAL-certified training programme that goes above and beyond industry standards - every Evans Cycles mechanic goes through this programme.
To give you further peace of mind, we guarantee all parts fitted for 1 year - no questions asked.

We will also guarantee any work we do on your bike for 30 days, such as:
• Adjusting gears & brakes
• Repairing punctures
• Trueing wheels
• Tightening bolts / bottom brackets

Workmanship Guarantee FAQ

How do I get something fixed when it’s under guarantee?
Just bring your bike into any store with the receipt for the original work and we will fix any issues free of charge. If at all possible we will fix the problem on the spot, but sometimes that won’t be possible because of the nature of the issue or the availability of our mechanics.

What if my bike is really old / in bad condition / didn’t come from Evans Cycles?
It doesn’t matter – the Workmanship Guarantee applies to every bike that we service, no matter what. If we did the work / fitted the part, we guarantee it.

What’s covered under the guarantee?
If we fitted it, we will cover any problem in the component caused by a manufacturer’s defect – and fix it free of charge. This excludes the usual wear and tear.

Does this affect the warranty that comes with my bike / the parts fitted?
No, not at all.

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